Terms of
Service.

01 — ACCEPTANCE

Accepting these Terms

These Terms of Service govern your access to and use of Make Me Artwork, including submission of files, purchase of custom artwork, review of previews and receipt of final files.

By checking the acceptance box, submitting an order or paying for a service, you confirm that you have read and agree to these Terms. If you do not agree, do not submit files or place an order.

You must be at least 18 years old or have authorization from a parent or legal guardian who accepts these Terms on your behalf.

02 — THE SERVICE

What Make Me Artwork provides

Make Me Artwork currently offers custom animated Steam Workshop deliverables in two separately priced formats: with frame and without frame. Products shown as coming soon are not available for purchase until they are expressly marked as available on the site.

The files, panel divisions, dimensions and other deliverables depend on the product and format selected. The product selection, Pricing page and order review shown before submission form part of the purchased scope. A frame is included only when the framed product is selected.

Unless expressly stated in the selected product, the service does not include character creation from scratch, multiple characters, unlimited revisions, multiple final versions, source files or a complete change of concept unless separately agreed and paid.

03 — AI-ASSISTED PROCESS

AI-assisted. Human-controlled.

You understand that AI-assisted tools are used during production. The process is not represented as completely handmade.

People control the creative direction, preparation, generation, quality review, final approval and delivery. AI supports the production process but does not independently accept, approve or deliver customer orders.

04 — CUSTOMER MATERIALS

Your files, rights and authorization

You retain the rights you already hold in files you submit. You represent that you own those files or have all permissions needed for us to access, copy, modify and process them for your order.

You grant Make Me Artwork a limited, non-exclusive license to store, copy, transform and process submitted files only as needed to review the order, create previews, produce the animation, deliver files, prevent abuse and comply with law.

You are responsible for the accuracy of your selected options, custom name and other text. We may refuse files that are corrupted, too small, incomplete, watermarked or unsuitable for production.

If a submitted file identifies a real person, you confirm that you are that person or have permission from that person to use and transform the image for this order. For a minor, the authorization must come from a parent or legal guardian.

05 — ORDERS & PAYMENT

Pricing and payment authorization

Current prices for available products, formats and optional add-ons are published on the Pricing page and displayed again in the order review before payment. A new character, composition or creative direction requires a new order subject to the current price of the selected option.

Submitting the site checkout registers the order in Brazilian reais (BRL), but does not collect payment immediately. Within up to 24 hours, Make Me Artwork sends an official manual PayPal payment request to the email used for the order. Production begins only after payment is confirmed.

US dollar amounts displayed on English pages are approximate conversions for reference only. The official order and PayPal request remain in BRL, and PayPal may apply its own exchange rate and fees. Make Me Artwork does not receive or store complete payment-card details.

Orders with pending, declined, reversed or unverified payment are not released for production.

06 — PREVIEWS & APPROVAL

Choosing the final creative direction

The number of static previews and the approval flow included in your purchase are displayed in the selected product and order review. When static approval previews are included, they are presented for comparison before final production begins.

You must select one of the available previews before final production begins. Approval confirms the composition, character, frame when selected, custom name, expression, lighting and overall visual direction that will be used for the final deliverable.

After approval, creative changes are not included. Additional previews must be purchased before animation begins. A complete direction change requires a new order.

You may not submit, request, upload or attempt to create any of the following content. This list is not exhaustive; we may refuse any material that creates legal, safety, payment or platform risk.

08 — ENFORCEMENT

Refusal, removal and permanent bans

We may review submitted materials before or during production. We may pause, refuse or cancel an order when content appears to violate these Terms, applicable law or a third-party platform policy.

Serious violations — including exploitation of minors, non-consensual intimate imagery, credible threats, fraud or intentional submission of illegal material — may result in immediate refusal and a permanent ban from future orders. Repeated violations, attempts to bypass a refusal or abuse of staff and systems may also result in permanent refusal of service.

We may preserve and report information when reasonably required by law, a valid legal request or an urgent safety obligation.

09 — DELIVERY & COMPLETION

Final review and completed orders

When the selected product includes a static approval stage, the approved preview is used as the visual base for animation. AI-assisted video generation may introduce small variations in motion or fine details. Exact frame-by-frame identity with the static preview is not guaranteed.

We aim to complete and deliver most orders within approximately 72 hours after payment is confirmed and all required valid files have been received. This is an estimate, not a guaranteed deadline. Time spent waiting for your preview selection, a replacement file or another required response is not included, and delivery may take longer because of production capacity, quality review, technical issues or third-party service availability.

If a material delay occurs, we will communicate the updated status and provide the options or remedies required by applicable law.

Every final artwork is reviewed internally before delivery. You receive an email with a private link containing the files defined by the Steam Workshop format shown in your order review, together with basic usage instructions. The framed and frameless products may have different prices, but both currently include the final MP4 animation and five Steam-ready GIF panels. Source or editable working files are not delivered. No creative revision or adjustment round is included after delivery, and the delivered order is considered complete.

Creative output is subjective, and dissatisfaction with the approved visual direction, animation intensity, style or another personal preference is not treated as a production error. However, if the delivered files contain a serious, objective production defect — such as an incorrect name on the plate, severe character deformation or breaking, a corrupted file or another defect that materially prevents normal use — contact support within 90 days after delivery. We will review the report and, when the defect is confirmed, may correct or regenerate the affected deliverable at no additional charge. Fine adjustments and new creative requests are not covered.

This support channel and the 90-day reporting period do not reduce any statutory warranty period or remedy that applies to the order.

You are responsible for downloading and safely storing all delivered files before the private delivery link expires.

10 — CANCELLATIONS & REFUNDS

When an order can be cancelled

Nothing in these Terms excludes or restricts mandatory consumer rights. When the statutory right of withdrawal applies to a remote purchase, you may exercise it within the period and by the means required by applicable law by contacting support. We will confirm receipt of the request and process any refund legally due through the applicable payment method.

Outside a mandatory withdrawal or refund right, you may abandon an unpaid order. After payment and before preview generation begins, a voluntary cancellation request may be reviewed according to the order status. Once custom preview generation has begun, production has begun, and changes of mind or requests for a different character, frame, motion or concept are not ordinarily included.

Preview approval or the start of animation does not remove rights that cannot legally be waived, including remedies for a failure to deliver the contracted service or for a confirmed defect or lack of conformity.

If Make Me Artwork cannot provide the purchased service, the affected amount will be refunded. Orders refused for prohibited content are handled according to their production stage, applicable law and payment-platform requirements.

11 — PRIVACY & FILES

How submitted material is handled

Submitted images, selected options, previews and final files are private by default. Access is limited to processing the order, conducting internal quality review, delivering the result, preventing abuse and meeting legal obligations.

Data processed for the service may include your name, email, optional Steam profile identifier, order and payment status, selected options, consent records, support communications, submitted source images, previews, delivery files and limited technical or security records. Depending on the purpose, processing is based on steps requested before contracting, performance of the order, compliance with legal obligations, protection against fraud and abuse, or your consent for optional analytics and gallery use.

Data may be processed by service providers that support hosting, ecommerce, private media storage, email, payment, security and production, including Wix and PayPal where applicable. Some providers may process data outside your country under the safeguards required by applicable data-protection law. We do not sell customer files or personal data.

Order files are retained for 90 days after delivery and may then be permanently deleted. You are responsible for downloading and safely storing the delivered files during this period, as recovery cannot be guaranteed afterward.

Order, consent, payment and support records may be retained for a longer period when reasonably necessary to comply with legal or accounting obligations, exercise or defend legal claims, prevent fraud or document the transaction. Retention is limited to the purpose that justifies it.

If you separately authorize gallery publication, the final delivered media selected for public display may be retained while that permission remains active. Original uploads, source files and editable working materials are not published. Operational processing is separate from optional public gallery permission.

Subject to applicable law, you may request confirmation of processing, access, correction, information about sharing, portability where regulated, deletion or anonymization of unnecessary data, and revocation of consent. Requests and privacy questions may be sent to support@makemeartwork.com. We may need to verify your identity before acting on a request.

We use technical and administrative safeguards designed to protect personal data. No online system can guarantee absolute security; if a qualifying incident occurs, notices will be made as required by applicable law.

We use essential cookies and local storage for security, session operation, language preference, checkout, order tracking and to record your privacy choices. These resources are not used for advertising.

Analytics resources are only enabled after your permission and are used to measure aggregated site usage, order-step performance and technical failures. Marketing resources and data transfers to advertising platforms remain disabled until specifically authorized.

You can accept, reject or customize optional categories in the privacy notice and change your decision at any time through the “Cookie preferences” button displayed on the site.

12 — GALLERY PERMISSION

Portfolio use requires a separate choice

Accepting these Terms does not automatically authorize public gallery use. During order review and before submitting the order, you may separately choose whether Make Me Artwork may display the final delivered artwork after completion. The optional permission is recorded independently from the required acceptance of these Terms. Original submitted files, source files and editable working materials are never included in gallery publication.

Portfolio consent must be optional, specific and actively given. Refusing it does not affect your order, price or delivery. You may later request withdrawal of future display permission by contacting us; removal will be handled within a reasonable period and does not invalidate uses made while consent was active.

13 — INTELLECTUAL PROPERTY

Ownership and permitted use

You retain any rights you lawfully hold in submitted materials. After full payment, you may use the delivered artwork for your personal Steam profile and other personal display purposes, subject to the rights of character owners and other third parties.

To the extent Make Me Artwork holds rights in the delivered result, full payment grants you a non-exclusive, non-transferable license for the personal uses described above. Because production is AI-assisted and may incorporate customer or third-party material, exclusivity and copyright registration are not guaranteed and may vary by jurisdiction.

Make Me Artwork does not transfer ownership of third-party characters, trademarks or source materials. You may not claim rights you do not own, remove third-party ownership notices, resell the service as your own production or use the output unlawfully.

Purchase and delivery do not transfer ownership of or access to Make Me Artwork's source files, Photoshop files, generation files, workflows or other editable production materials.

14 — DISCLAIMERS

Creative and technical limitations

Custom creative output is subjective. Preview approval confirms your acceptance of the selected visual direction. AI-assisted processes may produce natural variation, and no particular commercial, popularity or profile-engagement result is promised.

The service is provided independently and is not endorsed by or affiliated with Valve Corporation, Steam or any character owner. Your use of Steam remains subject to Steam's own rules.

15 — LIABILITY

Responsibility for submitted and delivered material

You are responsible for submitted materials, requested uses and claims resulting from permissions you did not obtain. To the extent permitted by law, Make Me Artwork is not responsible for losses caused solely by customer misuse of the delivered files or by independent platform decisions outside our reasonable control.

Nothing in these Terms excludes, limits or transfers liability or remedies that cannot legally be excluded, including mandatory consumer and data-protection rights. Responsibility for a specific event will be determined under applicable law and the facts of the case.

16 — THIRD-PARTY SERVICES

Wix, Steam, payment partners and other providers

Payment, hosting, file delivery and Steam use may depend on third-party services. Their own terms and policies apply. We may refuse activity that could violate a provider's acceptable-use requirements or place the service's accounts at risk.

The use of Wix, PayPal, email, hosting, media or production providers does not transfer obligations that applicable law places on Make Me Artwork as the supplier or data controller.

We do not control third-party outages, policy changes, suspensions, file limits or platform decisions.

17 — CHANGES TO THESE TERMS

Updates to the agreement

We may update these Terms to reflect service, pricing, legal, safety or platform-policy changes. The current version and its effective date will be published on this page.

The version accepted when an order is placed governs that order, unless a change is required by law or expressly agreed with you.

18 — APPLICABLE LAW

Mandatory rights remain protected

These Terms are governed by the laws applicable to the operator of Make Me Artwork. Mandatory consumer and data-protection rights that apply in your place of residence are not excluded.

Before formal proceedings, both parties should attempt to resolve a dispute in good faith through the contact address below. Unresolved disputes will be handled by the courts or authorities having jurisdiction under applicable law.

19 — CONTACT

Questions and legal notices

Questions about these Terms, cancellation or withdrawal requests, privacy and data-rights requests, content reports, copyright notices and portfolio-permission requests may be sent to: